Ways to bank

Tadhamon Internet Banking

Tadhamon Internet Banking

In order to keep up with new developments in providing significant banking services and to be keen on offering the best services to customers, the bank has already launched this service.

 

Features:

  • Account balance inquiry (i.e. account summary)
  • Detailed statement of customer's accounts
  • Closed money transfer between customer's own accounts
  • Requesting a credit card
  • Requesting  a checkbook

Requirements:

  • Opening a current or saving account
  • Applying to subscribe in "Tadhamon Internet Banking" service by visiting one of TIIB branches.

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Tadhamon Mobile

Tadhamon Mobile

"Tadhamon Mobile" service is an electronic banking service provided by Tadhamon Bank for its customers. This service enables the customer to access his account and doing his/her banking transactions at any time using his/her mobile.

 

Service Requirements:

  • Filling "Tadhamon Mobile" service application form where you first opened your Tadhamon bank account.
  • Downloading  "TIIB Internet Banking" App. from:  Apple Store, Google Play or Windows Mobile.
  • Availability of  internet service in customer's own mobile.

Service Activation Requirements:

  • After filling the service application form, the secret envelope will be handed to customer, service activation data will be sent as SMS to his/her e-mail and mobile to inform the customer by his/her password.
  • Three passwords will be sent to customer. The first one is for SMS service. The second one will enable the customer to use and access "Tadhamon Mobile" service application. The third one is for executing financial transactions such as money transfer, requesting checkbook and other services affecting the customer's account.

Tadhamon SMS

Tadhamon SMS

 

Features: 

  • Account balance inquiry
  • Currencies exchange rates inquiry 
  • Last three account transactions inquiry
  • Receiving an SMS in your mobile whenever an account transaction happened

Requirements:

  • Filling "Tadhamon SMS" service application form
  • Available current or saving Bank account

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Security Advices

Security Advices

 

Maintaining your secrecy and personal data security is one of our priorities

Maintaining your secrecy and personal data security is one of our priorities in Tadhamon Bank. We recommend that our customers to abide the following security instructions:

  • Your password should be preserved and neither to be declared to others nor written.
  • Do not let anybody to see your password of internet services or credit card pin code even if he/she is a Tadhamon Bank employee
  • Password should  be changed constantly to ensure password not to be used or guessed by others
  • Be sure that nobody is watching you while entering your information using Bank system keyboard especially when entering password
  • To ensure that service connection ended, click on sign-out when you finish data entry via the internet. Bank internet services could not be executed unless you re-sign into your account.
  • It is advised to manually write the bank address in the browser address tab. It is not advised to search the bank link by using internet search engines.
  • Do not enter bank site using e-mails or webs sites links.
  • Beware e-mails of unknown source phone calls requesting your passwords, credit card numbers and personal information.
  • Beware fraud e-mails and suspicious websites. Do not respond to requests of your personal information or password. Do not offer your personal data on phone or e-mails. Do not input your personal information to unknown and uncertified websites. Always be sure you being present at Tadhamon Bank official website www.tiib.com 

To Protect your PC & Information:

  • Be keen to use original operating system (e.g. windows office) in your PC
  • Install operating system updates regularly especially security ones.
  • Install anti-virus application and update it regularly 
  • Activate the operating system firewall
  • It is recommended not to install untrusted  source or unnecessary programs
  • When accessing Tadhamon Bank services via the internet, use your own PC. Do not use internet cafes PCs.
  • It is advised to follow up-to-date security alarms to reduce the harm of new security  hazards


Protecting your Privacy:

  • All information exchanged while using the Bank services via the internet are protected and encrypted safely and secretly by User Datagram Protocol (UDP) 
  • Access to customers' data base is restricted but bank authorized employees who have specific business purposes only
  • Bank employees are committed to maintain customers' secrecy and privacy
  • When user try login bank website services using a wrong password for three times, Bank system will automatically block user's name. This means that user has to recover registration information by visiting one of the Bank braches
  • The bank follows high standards to protect customer's file and necessary information from loss, destruction and distortion. Permanently, the Bank does security reviews for its systems. This is to stand on how much the Bank system is ready and secure.
  • The Bank does not provide any third party by customer's personal information unless under Republic of Yemen laws and regulations which control Bank mutual dealings with customers
  • When subject to security breach, please inform customer service or call 0096777505555

Complaints & Notes:

Please inform any customer service employees or their supervisors in Bank branches who will do their best to deal with any problems within short period.

In case customer is not completely satisfied by employees and supervisor responses, he/she could call Customers Complaints Dept. at Tadhamon   Islamic International Bank (TIIB) on 00967775055550, e-mail us on: marketing@tiib.com , visit our website contact us, or fill in customers' complaints form and put it in complaints & notes box in any bank branch.

Qustomer Questionnaire

Services applied by us

1- What is your name?
2- What is your job?
3- What is your job?